Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are marked as final sale or clearance cannot be returned. If you have any questions about whether an item is eligible for return, please contact us.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns must be requested before sending any items back.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund within a reasonable timeframe. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or credit card provider. If your return is not approved, we will inform you of the reasons and may offer the option to have the item sent back to you.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must provide photographic evidence of the damage or defect within 7 days of receiving the item. We will assess the situation and may offer a replacement or refund based on our evaluation. Please do not return damaged or defective items without prior approval.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with voyagesight.com is satisfactory. Thank you for choosing us for your travel accessory needs.