At Voyage Sight, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.

Return Eligibility

Products may be returned within 14 calendar days from the date of delivery. To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, labels, and any included accessories.

Items showing signs of use, damage caused after delivery, or missing components may not qualify for a refund or exchange.

Return Request Process

To initiate a return, please contact us at [email protected] within 14 days of receiving your order. Include your order number, the reason for the return, and photographs if the item is damaged or incorrect.

Once your request is reviewed and approved, you will receive instructions for returning the item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery. We may request photographs of the product and packaging to assist with our review.

Upon verification, we will offer a replacement or a full refund, depending on product availability and your preference.

Inspection and Approval

Returned items are inspected after they are received. The inspection process is typically completed within 5 business days. Once your return has been approved, you will be notified by email.

If the returned item does not meet the eligibility requirements, we will inform you of the reason the return cannot be accepted.

Refund Process

Approved refunds are processed within 7–10 business days after the returned item has successfully passed inspection.

Since Voyage Sight accepts Cash on Delivery (COD) only, refunds will be issued through a mutually agreed refund method after verification of the return.

Exchanges

If you wish to exchange a product for the same item due to damage, defects, or incorrect shipment, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or incorrect:

  • Products that have been used or altered.
  • Items returned without original packaging or accessories.
  • Products damaged due to misuse, negligence, or improper handling after delivery.
  • Clearance, promotional, or final-sale items, where applicable.

Return Shipping

If the return is due to a damaged, defective, or incorrectly shipped item, Voyage Sight will arrange or reimburse the reasonable return shipping costs where applicable.

For returns requested for any other reason, the customer may be responsible for the return shipping costs unless otherwise agreed.

Contact Us

If you have any questions regarding this Refunds and Return Policy or need assistance with a return, please contact us:

Voyage Sight
Email: [email protected]